Frequently Asked Questions

Got a question? We are here to answer!

How do l get my pattern after purchasing？

I haven't received the email of the pattern I bought!

I have never received an order. What should I do?

I can pay for the downloaded patterns, but I can't.

How can I buy your patterns? How can I pay the bill?

How can I buy your patterns? How can I pay the bill?

If the pattern does not meet my expectations, what is the refund policy?

Why was my credit card deducted when my order was rejected?

Do I need to pay taxes to buy your designs?

Do you have a paper version of your pattern?

Pattern Concern

How can I get help with one of your models?

How to print the pattern on your website?

Can I sell what I made with your patterns?

How do I know if a certain pattern is too difficult for me?

You have a pattern that I want in different sizes. Why can't you provide it?

Can I change the size of the hook or the thickness of the wire and make the pattern bigger or smaller?

Is the explanation clear and easy to understand?

What kind of yarn and crochet hooks are needed for the pattern?

Why does my finished piece look so different from the original?

Website and real-time communication

I can't find what I want in the help center. How can I contact the support staff directly?

I signed up for real-time communication, but I didn't receive it.

I signed up for real-time communication, but I didn't receive it.